Shipping & Return Policies

At Venom, we strive to provide a smooth and secure shopping experience that gives you complete confidence when placing an order.

Shipping Policy

We offer shipping to all governorates across Egypt through trusted shipping companies.

Shipping fees must be paid in advance before your order is prepared and dispatched.
Upon delivery, you can fully inspect your product while the delivery representative waits before completing your payment.
Once you confirm that the product matches your order, you can pay the remaining order amount and receive your package.

Return Policy

Your satisfaction is our priority. You can request a return within 48 hours (2 days) from the date of delivery.

You can initiate a return by:

Visiting a Venom branch.
Contacting our customer service team, who will assist you throughout the return process.

Return Conditions

To be eligible for a return, the product must:

Be in its original condition.
Be unused and unworn.
Be free from any damage, dirt, or signs of use.
Include all original accessories and attachments, if applicable, along with the original packaging.

Venom Footwear reserves the right to reject any return request that does not meet the conditions listed above.

Customer Service

If you have any questions regarding shipping or returns, please feel free to contact our customer service team. We will be happy to assist you as quickly as possible.

Customer Service Number: 01114496920